Terms and Conditions

Please read our Terms and Conditions of booking carefully. Download

How to book

You are able to book 11 months in advance, dates become available on the 1st Saturday of each month.

We operate two payment schemes:

  • Scheme 0: Pay in full at time of booking. If you book your holiday within one month of your holiday date then you must pay the full amount . Payment is by Visa, Mastercard or cash only. Cash or Card payments are only accepted on arrival.

  • Scheme 1: Pay 1/3 of total rent as a non-refundable deposit, then the balance 8 weeks before arrival. Cheques must be dated 8 weeks prior to arrival. (please note this deposit is non-refundable and you will loose it if you need to cancel))

Deposits
Non-refundable Deposits may be made by credit card, cash or cheque (made payable to "Pennasville Holidays") 

Balances
Your balance of your holiday is due 8 weeks before arrival. If you have made you booking online or provided us with an email address on your booking form, 8 weeks before arrival you will recieve an email with a link. Click on this link, and enter your booking reference and email address. It will then direct you to your booking and´┐Żsagepay where you can enter your card details and pay your balance. An arrival letter will then be sent to you by email.

If your balance payment is not paid when due your holiday will be cancelled.

Arrivals and Departures
Please leave your accommodation clean and tidy on your departure as this helps us to maintain the high standards that you like to see when you arrive.

Booking Conditions

Pennasville is a family holiday site, and as such we only accept bookings from families and couples - we do not accept bookings from young male, female or mixed groups.

A Non- Refundable  Deposit of 1/3 is required at the time of booking. 
The remainder is due 8 weeks prior to arrival. 
If you fail to make the balance payment your holiday will be cancelled.

  1. Bookings are from Saturday to Saturday. Occupation from 4pm on day of arrival to 9am on day of departure.

  2. The number of persons occupying a Cottage must not exceed the number of stated berths. This includes babies/toddlers and small children.

  3. The person who signs the booking form is responsible for the booking and warrants that he or she is over 21 years of age and must be a member of the party for the duration.

  4. Any additions or alterations to booking form made over the phone after booking has been made e.g. bringing a dog must be a made in writing and confirmation of this will be needed when you arrive, especially if you bring a dog. If no confirmation is made in writing then we cannot accept your dog.

  5. Cancellations must be notified in writing or from the email address which you made the booking and will result in the loss of your deposit. 
    Customers are reminded that they are legally responsible for the full amount in case the accommodation cannot be re-let.
    You are therefore strongly advised to take out a cancellation scheme to cover the liability. 
    (Due to recent events please ensure you have adequate travel insurance to cover you in the event of travel disruption enforced by the government)
    Deposits are only refunded if we are able to re-let without loss in which case £50 per week is deducted to cover expenses. No refunds are given for early departures. 
    We will make ever attempt  to re-let your property but if we still have vacancies for the cancelled week this is highly unlikely. 
    Refund cheques are made payable to the booking holder.  Credit card refunds will be refunded to the card which the payments were made.  No refunds made until after November 1st. 

  6. The appropriate non refundable deposit must be paid at time of booking. Should the accommodation required or a suitable second choice not be available then the deposit will be refunded in full.

  7. Should you fail to notify us of a cancellation you will remain liable for the full balance of hire, less any hire monies being received on re-letting.

  8. We shall not be held liable in the event of accommodation choice or other advertised facilities or amenities being unavailable due to circumstances beyond our control.

  9. The details in general information are deemed to be part of the conditions of booking.

  10. VAT has been included.( Please note, Beach Retreat is owned by Nantewynn Holidays Ltd and Sea Shore is owned by Penna Holdings Ltd and therefore  not Vatable).

  11. Bank charges on dishonoured cheques, Visa & MasterCard will incur a charge of £10.

  12. Bed linen and white towels are supplied in all Cottages free of charge. We request that on departure you would please strip all beds and leave the linen and towels at the bottom of the stairs in the bag provided ready for collection. Linen refers to sheets, duvet covers and pillow cases. NB: Please note we do not supply a change of bed linen/towels for 2 or more weeks.
    One set of towels for each person on the booking form is supplied.  Beach towels are not included,  these are available to book at an additional charge.

  13. All cottages have one duvet, one blanket and two pillows on each bed.

  14. No Dogs allowed in cottages between  27th July and 24th August 2024 inclusive. Other times £35 per dog per week. Sorry no other pets (including cats) allowed on site. We have a strict  limit of 2 dogs per cottage. There are no exceptions to these rules.  We ask that you do not leave your dog unattended in your cottage at any time (even if in a crate). 
    Whilst at Pennasville your dog must be kept on a lead at all times in respect of other guests.  Cottages do not have enclosed gardens, all areas at Pennasville are open, you will need to put your dog on a lead even when it needs a wee. Please clear up any mess belonging to your dog and make sure your dog is not a nuisance to other people, especially young children who can be very frightened of dogs.  There is a doggy bin near the entrance to the beach.  We are sorry, but we can not allow the dogs of visitors or any other pets on site. 
    Please ensure your dog is up to date with all inoculations, flea and worming treatments before your arrival.
    Please bring dog's own towels and blankets/rugs to lie on so they feel at home. Do not allow your dog to lie on our sofa's or go upstairs (safety gates provided)
    Please keep a close eye on your dog during your stay as any damage caused by your pet, no matter how big or small must be paid for.
    PLEASE NOTE, IF YOU ARRIVE WITH YOUR DOG AND YOU HAVE BOOKED A DOG FREE COTTAGE OR FORGOTTEN TO ADD HIM/HER TO THE BOOKING FORM, OR ITS WITHIN THE 4 WEEKS WE DON'T ALLOW DOGS, WE ARE VERY SORRY BUT HE/SHE WILL BE REFUSED ENTRY.

  15. Free cot, highchair and safety gate in each cottage. Only one of each per cottage.  we do not provide bedding for the cot.

  16. ALL ELECTRICITY IS INCLUDED. OUTSIDE USE IS NOT PERMITTED. YOU ARE NOT PERMITTED TO CHARGE YOUR CAR FROM YOUR COTTAGE OR VACUME YOUR CAR.. 

  17. Change of cottage or dates.  If you wish to change your dates or cottage we ask you to re-book your new dates or cottage online and pay the 1/3 deposit.  Then we ask that you email or write confirming you wish to cancel your original holiday with us.  If you cottage is re-let this will then be taken off your balance or refunded to you by cheque if you have already paid your balance.  You wont be charged the £30 admin fee. Both holidays must be taken within the same year.
  18. Parking at Pennasville is for residents only. 
    All cars must display a parking permit at all times
    .
    Due to an increasing number of cars using our parking facilities and a limited amount of parking we have had to limit the amount of free parking we can offer per cottage for 2020.
    From April 2020 there will be a charge of £35 per week for any additional cars. This charge will be added to your balance.  
    2/3 bedroom cottages - 2 car maximum
    4 bedroom cottages - 3 cars maximum
    Please note this is residential parking only.  
    We are very sorry but we can no longer offer visitor parking. 

    There is a national trust car park nearby.  No visitors after 10pm unless arranged prior to arrival.

  19. All ball games are to be played in the designated areas only. Strictly no skateboards, scooters or bicycles etc to be ridden within the holiday park.

  20. Please note we are not liable for loss or damage to any personal items.

  21. No camping or tents allowed within the park grounds.

  22. Please note all properties are non smoking.

  23. Lost keys must be either replaced or a charge of £20 will be required. Change of locks will result in £100 fee.

  24. No sub-letting allowed.  The occupants must remain the same for the entire week.  If additional guests arrive or leave during the week you must specify this all on the booking form.  All occupants and all cars must be included on the booking form.

  25. We are a family site.  We only accept bookings from couples or families.  We reserve the right to cancel or refuse entrance to anyone breaking these terms and conditions. Strictly no young groups.

  26. SECURITY DEPOSIT
    A security deposit will be held on your credit card from the Monday before you arrive until the Monday after you have left, £150 2/3 bed houses and £300 for our 4 bedroom houses. 

  27. CLEANING CHARGE
    A cleaning charge of £50 will be added to you bill if your cottage is left in an unacceptable condition.  You are reminded that you are booking self catering accommodation.  A vacuum cleaner and dishwasher is provided and you are expected to clean your cottage before you leave and leave it as you found it.  

  28. LARGE GROUPS
    We please ask that you keep your inventories correct in each house.  Please check all china/cutlery etc is correct in your cottage before you leave.  We also please ask that you are mindful of others around you when socialising together and keep the noise to a minimum.

  29. LOST KEYS
    These is a charge of £50 payable for any lost keys.

If any of the above booking conditions are broken you could be refused entry without refund or asked to leave.

The above rules are made for the smooth running of our park and to maintain the high standards of cleanliness. We hope you will understand and help wherever you can.

 

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