FREQUENTLY ASKED QUESTIONS

Answers to the most common questions asked.

Is there an Iron in my cottage?
YES THERE IS AN IRON AND AN IRONGING BOARD

Are towels included?
One set of white towels will be provided for each quest listed on the booking form.Beach towels are not provided but can be hired at time of booking.

Are there cots, highchairs and safety gates available?
YES, EACH COTTAGE HAS 1 X TRAVEL COT, 1 X HIGHCHAIR AND 1 X SAFETY GATE.  WE ARE SORRY BUT WE DO NOT CARRY ANY ADDITIONAL ONES.

Is bedding for the cot inluded?
NO, PLEASE BRING YOUR OWN SHEETS AND BLANKETS FOR YOUR COT

If I cancel will I get a refund?
Cancellations must be notified in writing or from the email address which you made the booking and will result in the loss of your deposit.
Customers are reminded that they are legally responsible for the full amount in case the accommodation cannot be re-let.
You are therefore strongly advised to take out a cancellation scheme to cover the liability.
Deposits are only refunded if we are able to re-let without loss in which case £50 per week is deducted to
cover expenses.
No refunds are given for early departures.
We will make ever attempt  to re-let your property but if we still have vacancies for the cancelled week a refund is highly unlikely. 
Refund cheques are made payable to the booking holder.  Credit card refunds will be refunded to the card which the payments were made.  No refunds made until after November 1st. 

How many cars are we allowed to bring?
Parking at Pennasville is for residents only. 
All cars must display a parking permit at all times.
Due to an increasing number of cars using our parking facilities and a limited amount of parking we have had to limit the amount of free parking we can offer.
There is a charge of £35 per week for any additional cars.
This charge will be added to your balance.  Please note this is residential parking only, STRICTLY no guest parking.  Please use the nearby car parks.  
2/3 bedroom cottages - 2 car maximum
4 bedroom cottages - 3 cars maximum

Parking permits must be displayed in all cars.  This includes cars parked ourtside your cottages.

Are we allowed to have visitors to our cottage?

Due to the increasing electricty costs we ask that you do not invite your friends back to your cottage to use your showers etc.  We are trying to keep our increase in prices to a minimum.
We are very sorry but we can no longer offer visitor parking. 
There is a national trust car park nearby. 

Is there Wifi
There is limited wifi in the cottages for light use. 
There is Free superfast WiFi access in the games room and the surrounding area.  This is available 24/7.

Are they any cottages with walkin showers?
Yes, The Villa Francia and cottages numbers 3, 9, 17, 18, 22, 25, 26 & 27 all have walkin showers.  Nunbers 26 & 27 also have a bathroom with a bath and a shower over the bath.  All other cottages have baths with a shower in them.

ELECTRIC CAR CHARGING
We are very sorry but we do not currently offer car charging at Pennasville.
Charging cars from your cottage is strictly prohibitted due to the electric system we have in place.  It is not suitable and therefore we are not inured.  Anyone found charging their car from their cottage will be asked to leave without refund.

 



 

  

 


View site plan