FREQUENTLY ASKED QUESTIONS/COVID-19

Answers to the most common questions asked.

Is there an Iron in my cottage?
YES THERE IS AN IRON AND AN IRONGING BOARD

Are towels included?
One set of white towels will be provided for each quest listed on the booking form.Beach towels are not provided but can be hired at time of booking.

Are there cots, highchairs and safety gates available?
YES, EACH COTTAGE HAS 1 X TRAVEL COT, 1 X HIGHCHAIR AND 1 X SAFETY GATE.  WE ARE SORRY BUT WE DO NOT CARRY ANY ADDITIONAL ONES.

Is bedding for the cot inluded?
NO, PLEASE BRING YOUR OWN SHEETS AND BLANKETS FOR YOUR COT

If I cancel will I get a refund?
Cancellations must be notified in writing or from the email address which you made the booking and will result in the loss of your deposit.
Customers are reminded that they are legally responsible for the full amount in case the accommodation cannot be re-let.
You are therefore strongly advised to take out a cancellation scheme to cover the liability.
Deposits are only refunded if we are able to re-let without loss in which case £30 per week is deducted to
cover expenses.
No refunds are given for early departures.
We will make ever attempt  to re-let your property but if we still have vacancies for the cancelled week a refund is highly unlikely. 
Refund cheques are made payable to the booking holder.  Credit card refunds will be refunded to the card which the payments were made.  No refunds made until after November 1st. 

How many cars are we allowed to bring?
Parking at Pennasville is for residents only. 
All cars must display a parking permit at all times.
Due to an increasing number of cars using our parking facilities and a limited amount of parking we have had to limit the amount of free parking we can offer per cottage for 2020.
From April 2020 there will be a charge of £30 per week for any additional cars.
This charge will be added to your balance.  Please note this is residential parking only. 
2/3 bedroom cottages - 2 car maximum
4 bedroom cottages - 3 cars maximum

Are we allowed to have visitors to our cottage?
We are very sorry but we can no longer offer visitor parking. 
There is a national trust car park nearby. 

Is there Wifi
There is limited wifi in the cottages for light use. 
There is Free superfast WiFi access in the games room and the surrounding area.  This is available 24/7.

Are they any cottages with walkin showers?
Yes, The Villa Francia and cottages numbers 3, 9, 17, 18, 22, 25, 26 & 27 all have walkin showers.  Nunbers 26 & 27 also have a bathroom with a bath and a shower over the bath.  All other cottages have baths with a shower in them.

CHANGES DUE TO COVID-19

Covid Update 23 May 2021

As restrictions begin to ease and life is beginning to feel more normal again, we must not forget the virus is still very much around us.
Until we receive further instructions from Government we are still expected to continue with our extra covid cleaning measures.
To keep our staff, ourselves and you safe we must restrict contact with each other also.

Due to the extra changeover measures that have been put into place we are sorry but we have had to make some changes to your check in and check out times.


Check in and Checkout will be a contactless system.


In order to keep you and us safe and healthy we have had to introduce a few changes to your holiday. 
We are sorry we have had to list so many changes but the most important thing is your safety.
We ask that you read carefully through the implemented changes as advised by the government and our health and safety officer.  

Due to the extra changeover measures that have been put into place we are sorry but we have had to make some changes to your check in and check out times.
  • New Check in time - 5pm
  • New Check out time -  9am

There will be STRICTLY NO ENTRY TO THE PARK/CAR PARK/YOUR COTTAGE until 3.30pm, OUR GATES WILL REMAIN CLOSED.  We also ask that you vacate your cottage and the Park/Car Park by 9am on the day of your departure.‚Äč
From 3.30pm you are welcome to check in your keysafe and see if your cottage is ready,  if your key isn't in the keysafe then its still being prepared for you.   We hope that most cottages will be ready by then but we cannot guarantee this I'm afraid.  If you cottage isn't ready, Please do not call at reception or approach a member of staff, but be patient and polite and either go for a walk on the beach or wait in your car.  


ONE CAR MAXIMUM OUTSIDE EACH 2/3 BEDROOM  HOUSES, TWO CARS MAXIMUM OUTSIDE 4 BEDROOM HOUSES, ALL OTHER CARS TO BE PARKED IN THE OVERFLOW CAR PARK OR ALONG THE GRASS BY THE BLUE FENCE.

COVID-19
  • If you feel unwell before departure we ask that you stay at home and do not travel to your holiday cottage.
  • If you become unwell whilst staying at Pennasville you are required to go for a COVID-19 test.  These results must be shared with us.  If you test positive then you must immediately return home to your primary residence.  (You will be reasonsable for any additional costs incurred by us)
  • Please be aware if a previous guests tests positive for Covid-19 this could effect your arrival date.

On Departure:

  • Please leave your cottage clean and tidy as you found it.
  • Leave all windows open if its not raining heavily.
  • Strip all beds and place bedding and towels in bags provided at the bottom of the stairs.
  • Place rubbish and recycling in the correct bins.
  • Take all food items and personal items with you.

  

 


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